IKSAR Technologies has announced the official state registration of its software product, IKSAR. Remote Expert (certificate No. 2026684424). The software successfully completed all required procedures and received an official computer software registration certificate.
The IKSAR platform has proven itself as a reliable technological foundation for creating highly specialized solutions across various industries. The company’s experts continuously develop the ecosystem and provide tools that precisely meet the current needs of the industrial sector. The product IKSAR. Remote Expert embodies years of accumulated experience, including the implementation of dozens of projects focused on remote support for industrial operations.
Purpose of the solution
IKSAR. Remote Expert is designed to organize remote expert support for enterprises across various industries. The software incorporates a range of advanced technologies, including natural language processing, augmented reality, and artificial intelligence, enabling experts to remotely perform:
- equipment diagnostics and repair;
- commissioning and supervision of installation works;
- operational support;
- inspections, audits, and compliance verification;
- veterinary support and diagnostics;
- remote sales and product demonstrations;
- personnel training;
- and much more.
Key capabilities
The solution provides two-way group audio and video communication between an operator using a mobile device (AR glasses, smartphone, or tablet) and a remote expert working from a computer or smartphone. The expert sees the situation on-site in real time from a first-person perspective and can provide guidance directly through augmented reality by highlighting objects, adding arrows and graphical annotations over the live video stream, sharing screens, transferring files, and more.
Additional platform advantages include:
- Hands-free operation when using AR glasses, allowing employees to work without holding a device;
- Digital graphical instructions displayed directly in the user’s field of view;
- Russian-language voice control with active noise cancellation, ensuring fast and accurate command recognition both in noisy industrial environments and outdoors;
- Video conferencing with support for more than 50 simultaneous participants;
- First-person knowledge base — every remote support session is recorded and structured as a practical case. Experts do not simply explain solutions but demonstrate them live using video annotations, comments, and step-by-step actions. This creates a corporate knowledge base of typical solutions and troubleshooting methods that can be repeatedly used for training and operational support.
Benefits of implementation
For industrial enterprises operating large fleets of equipment, the primary benefit of implementing the Remote Expert solution is the reduction of unplanned equipment and machinery downtime. In the event of a breakdown, an experienced expert can assess the situation in real time via video, perform diagnostics, recommend the most effective repair method, or even resolve the issue remotely by guiding the on-site employee.
Response times and diagnostic accuracy increase significantly compared to the traditional approach of waiting for a specialist to travel to the site, especially when facilities are located in remote areas.
Another important strategic advantage is the preservation and reuse of expertise. When experienced employees retire or leave the company, their knowledge is not lost; instead, it is captured in the form of practical, visual cases that help new employees master complex operations and make informed decisions more quickly.
Additionally, the use of IKSAR together with AR glasses enables companies to:
- reduce workplace injuries;
- decrease business travel;
- minimize human error;
- reduce paper-based workflows.
Business scenarios: beyond industry
The Remote Expert solution is universal and applicable beyond traditional industrial sectors. The IKSAR platform is already successfully used in livestock farming.
Tele-veterinary services
Qualified veterinary experts are in critically short supply, especially in remote regions. Using video communication, an experienced veterinarian can remotely examine animals, provide diagnoses, prescribe treatment, or supervise the actions of on-site specialists without traveling to the location.
Remote livestock sales
TAVROS Group, one of Russia’s leading livestock producers, has implemented the IKSAR platform together with AR glasses for the remote demonstration of breeding animals to customers. Livestock specialists stream inspections in real time, while clients connect through a standard web browser, evaluate animals, and receive all necessary information.
The technology creates digital records of all sessions, increases transaction transparency, reduces logistics costs, and lowers biosecurity risks. Using this solution, the company successfully completed an export shipment of purebred animals to Kazakhstan via IKSAR case study.
Universal compatibility
The solution operates on various types of mobile devices, including smartphones, tablets, smartwatches, and industrial-grade augmented reality glasses. The platform supports more than 20 models of AR glasses from leading manufacturers.
Integration capabilities include interoperability with enterprise systems such as ERP and industrial automation platforms, including 1C, SAP, and others.
Future plans
In the near future, the company plans to submit documents for inclusion in the Russian Register of Domestic Software, expanding opportunities for the solution’s use within government import substitution initiatives and digital industry development programs.
IKSAR. Remote Expert is already ready for deployment at industrial and agricultural enterprises seeking to improve the efficiency of remote support, reduce equipment downtime, and systematically preserve expertise within the organization.